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I’ve forgotten my User Name and Password. |
You can retrieve your username and password by calling CCBill Customer Support at 800-596-9276. CCBill Customer Support is available 24 hours a day in order to assist you. You can also retieve your username or password by sending an email to support@ccbill.com – this email should include your last name, zip code, the email address you signed up with and your subscription ID number. |
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I never received my User Name and Password. |
If you never received your user name and password there may be a technical problem with the email address you signed up with or you may have accidently mistyped your email address. If you never recieved a username and password but your credit card has been charged you should call CCBill Customer Support at 800-596-9276 for assitance. CCBill Customer Support is open 24 hours a day in order to assist you. |
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How will this transaction show up on my Credit Card Statement? |
The name "JJ Concepts" or "JJ Concepts Inc." will appear on your credit card billing statement. |
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How do I cancel my membership to JasmsinesPlayground.com? |
You can cancel your Membership at any time buy visiting Customer Support Website and following the steps under "Search/Cancel Subscription". You can also ontact CBill Customer Support at 800-596-9276 24 hours a day to have a Customer Service Representative cancel your account for you. |
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How will I know that my membership was canceled? |
You should recieve a confirmation email letting you know that your membership to JasminesPlayground.com was successfully canceled. Please remember that this email is sent the the email address you used when you first join JasminesPlayground.com. If for any reason you do not recieve this email you can call CBill Customer Support 24 hours day at 800-596-9276 and ask a Customer Service Representative to verify that your account has been canceled. |
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Can I get a refund for my Membership to JasminesPlayground.com? |
No, I'm sorry but membership fees to JasminesPlayground.com are nonrefundable because your password remains active until the end of the billing cycle no matter when you cancel during that billing cycle. This means that it is impossible for me to take away your member privleges in the middle of a billing cycle so it would be inappropirate for me to issue a refund for that billing cycle. As an example if you purchase a 60 day membership on January 1st and cancel that membership on March 30th you will be charged for the entire 60 day membership but no future charges will be billed to your account after the initial 60 days |
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How often will I be charged for my membership? |
How often you are charged for your membership to JasminesPlayground.com depends on what type of membership you purchased as listed below:
1 Monthly Membership – Your account will be charged every 30 days starting from the day of the month that you originally subscribed to Jasmine’s Playground.
3 Month Membership - Your account will be charged every 90 days starting from the day of the month that you originally subscribed to Jasmine’s playground.
6 Month Membership – Your account will be charged at the time of subscription and you will be sent an email a few days before your subscription expires letting you know that it is about to expire and giving you the ability to purchase another membership to JasminesPlayground.com
1 Year Membership - Your account will be charged at the time of subscription and you will be sent an email a few days before your subscription expires letting you know that it is about to expire and giving you the ability to purchase another membership to JasminesPlayground.com |
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Can I get a Trial Membership to JasminesPlayground.com? |
No, I do not offer trial Memberships to my website. The benifits when you join are too great. Using the Member's VIP alone could save you an entire month's membership fee. I suggest purchasing a one month membership and canceling before the 30 days is up as a form of a "Trial Membership" |
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Can I still use the "Member Exclusive Call Line" if I cancel my membership to JasminesPlayground.com? |
No, Anytime a Member of my site uses the Exclusive Call Line I check their membership status at the very beginning of the call. If you cancel your membership your call will not be accepted on my Member Exclusive Call Line. |
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If I was already a Member of the Dirtiest Girl in the World Fan Club does my membership carry over and do I get a discounted rate on my Membership to JasminesPlayground.com? |
No. As of the launching of JasminesPlayground.com the Dirtiest Girl in the World Fan Club has been closed. Since the only feature on JasminesPlayground.com that was available to Dirtiest Girl in the World Fan Club Members is the Exclusive Member Line your membership does not carry over and you do not receive a discount upon subscription. |
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How do I get my 5 free minutes to talk to you every month? |
In order to receive your 5 free minutes each month you have to join the "Dirty Girl Newsleter". You can do this by visiting the Members Home Page and entering your email in the designated area, selecting subscribe and hitting send. You can also unsubscribe to this news letter by entering the email address you are subscribed with, selecting unsubscribe and hitting send. If you fail to subscribe to the newsletter or unsubscribe from the newsletter you will not receive your 5 Free promotional minutes each month. |
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Your FAQ doesn't answer my question! So what do I do now? |
You can email me with any questions you have. Please send your question to JustJasmine. You will need to include a detailed description of your problem and your username to allow me to handle your personal situation correctly. |
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